We use an internationally trusted third party provider (Stripe) for credit card processing. Payment can be made by major credit card or Visa Debit Visa only. We do not accept cash or cheque but you can tip via cash if you choose to tip.
A hold will be placed on the provided card 72 hours before the booking start time to ensure there is enough balance to cover the estimated amount of the clean. This includes waiting list bookings too.
The hold may appear as a charge, depending on your financial institution, but it is only a hold. You will not be actually charged until after the clean is completed.
This is an estimate only and the actual amount charged, after the clean, will be based on the total GPS person hours & minutes logged multiplied by the current hourly rate plus any applicable add-on fees, taxes and optional tip. Note, there is a 3 hour minimum charge even if time logged is less than 3 hours.
If there was more charged than the held amount then the hold gets converted to a charge and a second charge for the difference will be processed.
If there was less charged than the held amount then the amount to be billed converts to a charge from the held amount and the remainder gets released.
It may take a few business days until you see this play out on your banking app. Your receipt will show you the charged amount.
If a clean is cancelled and there is no cancellation fee applicable then the hold is released and in a few business days the held amount will become available again. Unfortunately, we have no control over this time frame as it controlled by the credit card provider.
If you have any questions or concerns please do not hesitate to reach out to us and one of our expert Support Agents will be happy to assist you!